Shipping & Delivery Policy

Effective Date: 20.12.2024 
Applicable to Transactions on: NEW WORLD GUARDIANS Marketplace

1. Overview

At NEW WORLD GUARDIANS, we work with selected brands that ship their products directly to you.

As a multi-brand marketplace, we do not store all products in one central warehouse. This means that shipping times, delivery methods, and return conditions may vary depending on the respective brand and destination.

We aim to make shipping as transparent and simple as possible.
Brand-specific shipping details, including dispatch times, delivery estimates, free shipping thresholds, and return periods, are shown directly on the respective product pages.

2. Shipping Process

Once you place an order, the respective brand prepares and ships the item directly.

If your order includes products from different brands, these items may be shipped separately and may arrive at different times.

Some products are made to order or produced on demand. In such cases, this will be clearly indicated on the product page.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address.

Some brands may offer:

  • free shipping

  • free shipping above a certain order value

  • reduced shipping rates for specific regions

Any such brand-specific conditions are shown on the relevant product page and at checkout before payment is completed.

4. Dispatch & Delivery Times

Dispatch times and estimated delivery times vary depending on:

  • the respective brand

  • the destination country

  • the shipping region

  • whether an item is in stock or made to order

If available, dispatch times and delivery estimates are displayed on the product page.

Please note that delivery times are estimates only and may be affected by circumstances beyond the control of NEW WORLD GUARDIANS or the respective brand, including carrier delays, customs procedures, weather conditions, or peak shipping periods.

5. Tracking Information

Once your order has been shipped, tracking information may be provided, depending on the respective brand and shipping method.

If tracking is available, you will receive the relevant shipping information after dispatch.

6. Shipping Destinations

Shipping availability depends on the respective brand and destination country.

Some brands ship only within certain regions, while others offer wider international delivery.

If a shipping destination is not available for a specific product, this will normally be reflected at checkout.

7. Customs, Taxes & Duties

For orders delivered within the European Union, prices generally include applicable VAT unless otherwise stated.

For deliveries outside the EU, customs duties, import taxes, or additional charges may apply depending on the destination country and the respective brand.

Such charges, where applicable, are the responsibility of the customer unless explicitly stated otherwise.

If you are unsure whether additional import charges may apply to your order, please contact us before placing your order.

8. Delivery Issues

If your order is delayed, lost, damaged in transit, or arrives incomplete, please contact us as soon as possible.

As a marketplace operator, NEW WORLD GUARDIANS will assist you in communication with the respective brand and help facilitate a solution.

Please include your order number and a short description of the issue when contacting us.

9. Incorrect Address Information

Customers are responsible for providing complete and accurate delivery information at checkout.

If an order cannot be delivered due to incorrect or incomplete address details, additional shipping costs or delays may occur.

10. Related Policies

For more information about returns, refunds, and the right of withdrawal, please refer to our Return and Refund Policy.

11. Contact

If you have any questions regarding shipping or delivery, please contact:

NEW WORLD GUARDIANS Customer Service
support@newworldguardians.com

NWG-NFT GmbH
Dr. Karl Renner Promenade 30/1/4
3100 St. Pölten
Austria